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Roadside Assistance

State Auto Club Membership with Roadside Assistance included with your Standard Service

State Auto Club Membership with Roadside Assistance (Retail and Blue Fleet customers other than new/demonstrator Transit and Transit Custom sold from 1 November 2018 which receive Standard Roadside Assistance (Van Care). See below for further information.)1

Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of roadside assistance. Until your vehicle reaches 7 years of age, each time a standard service is completed by a participating Ford Dealer, you’ll receive State Auto Club Roadside Assistance and Membership1 for up to 12 months from the date of the service.

Now, that’s what service should be.

For more information about our Roadside Assistance Compensation Program click here

24 hours, 365 days per year

Should you require assistance following a breakdown, your local Auto Club will come to you at the roadside 24 hours a day, 365 days per year - anywhere in Australia.

Flat battery

The Auto Club will jump-start a flat battery or arrange a battery replacement. For 12 months from the first date of vehicle registration, if your battery fails, the Auto Club will replace it at no cost to you.

Out of fuel

The Auto Club will assist you with the provision of petrol or diesel, where available, to enable you to travel to the nearest re-fuelling facility or, alternatively, arrange a tow. Fuel cost may be at the owner’s expense. Dedicated LPG vehicles will require towing to your nearest licensed LPG re-fuelling facility (within towing limits).

Flat tyre

The Auto Club will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged.

Lockout

The Auto Club will assist where possible in opening your vehicle, locating and delivering your spare keys (where applicable), or arranging a tow, provided adequate proof of ownership can be shown.

Mechanical breakdown

Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.

Towing

In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.

Calling Roadside Assistance for Auto Club Members

State Auto Club members can call for roadside assistance by phoning 13 11 11 and are encouraged to tell the operator that they have obtained roadside assistance courtesy of either purchasing or servicing their Ford. The operator will ask the following information:

  • Name
  • Registration number of the vehicle
  • Membership number
  • Precise location of the vehicle
  • A brief description of the problem
  • A contact telephone number (where possible)

Standard Roadside Assistance (Van Care, Silver, Gold & Platinum Fleet)2

Standard Roadside Assistance program for Fleets with more than 5 vehicles, and Transit and Transit Custom vehicles sold from 1 November 2018.

Standard Roadside Assistance can assist in the event of:

  • Flat battery
  • Out of fuel
  • Flat tyre
  • Mechanical breakdown
  • Lockout

Standard Roadside Assist offers services such as:

  • Towing
  • Urgent message relay
  • Taxi

You can access the services of the Standard Roadside Assistance Plan anywhere in Australia, 24 hours a day, 365 days a year, via our toll-free hotline 13 3673 (13 FORD)

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Disclosures

[1] Available to Private and Blue Business Fleet customers with vehicles 7 years old or less with vehicles 7 years old or less (excluding Transit and Transit Custom vehicles sold after 1 November 2018). State Auto Club Membership & Roadside Assistance is included for 12 months or until your next eligible standard service (whichever occurs first) at participating Dealers. Customers must comply with scheduled servicing intervals to maintain continuity of membership. See www.ford.com.au/service/owners/t-and-c for full terms.

[2] Roadside Assistance is not:

  • In cases of mechanical breakdown, Roadside Assistance requires that there be no fault on the part of the owner/driver for the vehicle failure. • Where a vehicle registered under Roadside Assistance requires mechanical repairs, these repair costs will be the responsibility of the owner. • Should the driver or passengers of a vehicle registered under Roadside require medical attention or evacuation, these costs will be the responsibility of the owner. • In the interest of providing a quality service, Roadside Assistance reserves the right to amend or withdraw service where utilisation is excessive due to the lack of regular maintenance or failure to rectify any recurring fault. Roadside Assistance also reserves the right to amend or withdraw service when the safety of the Assist Service provider may be placed at risk.
  • Service delays may be experienced in remote and sparsely populated locations and in the event of natural disaster (eg. floods).
  • Roadside Assistance will accept no responsibility for the security and/or loss associated with the disabled vehicle's cargo.
  • All prices include GST
  • Terms, conditions and service content are subject to change without notice.
  • Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217. [*]

[*] Important: Please note that the Roadside Assistance benefits listed here form a brief overview only. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact the Ford Customer Relations Centre (CRC) on 13 FORD (13 3673)